Field Application Scientist

Coordinate new installations, including facility inspections and instrument validation/calibration.

Provide expert guidance on lab and experimental design, workflow best practices, data storage, and analysis.

Conduct on-site training for customers on qPCR, Next-Generation Sequencing, library preparation, and related products.

Troubleshoot and resolve customer complaints related to biochemistry, assay design, software, and instruments, escalating issues as needed.

Communicate technical product updates to customers and sales teams to drive success and ensure satisfaction.

Partner with various teams to develop and execute strategic plans for acquiring new business and expanding current customer relationships through consulting, presentations, and workshops.

Contribute to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.

Communicate essential technical product updates to customers and sale counterparts to drive customer success.