Guest Relation Officer

Lowongan kerja dan gaji Guest Relation Officer.

We are looking for a Guest Relations Officer to provide high-quality service to our hotel. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.Responsibilities: Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Record information in the logbook daily Ensure compliance with health and quality standardsRequirements: Female Only with Min 30 Years Old and Height Min 168cmFresh Graduate are welcome and had exp. Flight Attendant is a plusProven experience as a Guest Relations Officer is preferred Familiarity with hospitality industry standards Proficiency in English Computer literacy A customer oriented and professional attitude An outgoing personality Outstanding communication abilities Excellent organizational and timemanagement skills Diploma or BSc/BA in Hospitality Management is preferred

Loker Guest Relation Officer.