Leading team of outsourced and in-house merchant-facing and buyer-facing agents handling Tokopedia Fulfillment-related tasks and issues
Developing targets, processes and structure for the agents and resolutions team
Developing and implementing the most effective service strategy for merchants and buyers alike
Compiling issue insights and provide recommendations regarding our operational, product and service improvements going forward
Resolving day-to-day issues and complaints and escalating wider issues to relevant parties
Klik link berikut:
https://www.w3loker.com/customer-service/8246/cs-agents-merchant-operations-lead
Lowongan Kerja CS Agents & Merchant Operations Lead PT Tokopedia