– Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures– Document call center processes and FAQs, and work on continuous improvement
– Achieve qualitative call monitoring & scoring goals as established
– Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)
Klik link berikut:
https://www.w3loker.com/customer-service/7869/customer-operations-quality-assurance
Lowongan Kerja Customer Operations Quality Assurance Shopee