– Maintain and develop internal support and Livechat quality standards.
– Review a subset of support agents’ conversations (chat).
– Assess support interactions based on internal standards.
– Analyze all customer service metrics (e.g. CSAT, FRT, IQS) and how the support team’s performance affects those KPIs.
– Create strategies to improve support KPIs.
– Help agents improve their performance with specific instructions and constant support.
– Monitor customer service performance on the agent and team level.
– Contribute to the team culture in a positive manner.
Klik link berikut:
https://www.w3loker.com/customer-service/8599/qc-livechat
Lowongan Kerja QC Livechat PT AKULAKU SILVRR INDONESIA