Lowongan Kerja QC Livechat

– Maintain and develop internal support and Livechat quality standards.

– Review a subset of support agents’ conversations (chat).

– Assess support interactions based on internal standards.

– Analyze all customer service metrics (e.g. CSAT, FRT, IQS) and how the support team’s performance affects those KPIs.

– Create strategies to improve support KPIs.

– Help agents improve their performance with specific instructions and constant support.

– Monitor customer service performance on the agent and team level.

– Contribute to the team culture in a positive manner.

Klik link berikut:

https://www.w3loker.com/customer-service/8599/qc-livechat

Lowongan Kerja QC Livechat PT AKULAKU SILVRR INDONESIA