Social Media Admin

We
are
looking
for
a
Social
Media
Admin
to
respond
comments,
DMs,
and
promote
the
idea
throughout
the
organization.
Social
Media
Admin
responsibilities
include
resolving
audiences’
queries,
recommending
solutions,
and
guiding
product
users
through
features
and
functionalities.
To
be
successful
in
this
role,
you
should
be
an
excellent
communicator
who’s
able
to
earn
our
audiences’
trust.

Responsibilities:

• Improving
  social
  media
  experience,
  creating
  engagement
  with
  audiences,
  and
  facilitating
  organic
  growth
• Respond
  to
  audience
  queries
  in
  a
  timely
  and
  accurate
  way
  via
  chat
  or
  comments
• Update
  our
  internal
  databases
  with
  information
  about
  technical
  issues
  and
  useful
  discussions
  with
  the
  audience
  on
  social
  media
• Monitor
  complaints
  on
  social
  media
  and
  reach
  out
  to
  provide
  assistance
• Taking
  ownership
  of
  audience
  issues
  and
  following
  problems
  through
  to
  resolution
• Resolve
  audiences
  conflicts
  and
  handle
  escalation
  procedures
• Gather
  audiences
  feedback
  and
  share
  with
  our
  Content,
  Product,
  Sales,
  and
  Marketing
  team