Social Media Admin

We are looking for a Social Media Admin to respond comments, DMs, and promote the idea throughout the organization. Social Media Admin responsibilities include resolving audiences’ queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our audiences’ trust.

Responsibilities:

• Improving social media experience, creating engagement with audiences, and facilitating organic growth
• Respond to audience queries in a timely and accurate way via chat or comments
• Update our internal databases with information about technical issues and useful discussions with the audience on social media
• Monitor complaints on social media and reach out to provide assistance
• Taking ownership of audience issues and following problems through to resolution
• Resolve audiences conflicts and handle escalation procedures
• Gather audiences feedback and share with our Content, Product, Sales, and Marketing team