Bertanggungjawab terhadap pencapaian target,jumlah debitur dan jumlah loan melalui strategi pengembangan jaringan Agency.
Melakukan rekrut agent individu maupun business owner untuk pengembangan jaringan sesuai dengan profil yang tepat.
Menjaga hubungan kerja yang baik serta mensupport agent sehingga dapat meningkatkan loyalitas agent yang sudah direkrut untuk menghasilkan agent Produktif
Membina dan mengedukasi agent, mendampingi dan mendidik agent untuk
Mengembangkan strategi agency dengan tujuan menghasilkan jumlah debitur
Melakukan koordinasi dengan head office dan pihak lainnya dalam operasional aktifitas hariannya
Klik link berikut:
Lowongan Kerja AGENCY CHANNEL REPRESENTATIVE PT. Lufax Technology Indonesia
Set-up local business process operation and management framework
Coordinate with relevant departments to conduct review and analyze the reason to make business optimization
Connect with local mail, SMS vendors to ensure connection and manage external service daily operation
Define key operation and management indicator
Klik link berikut:
Lowongan Kerja OPERATION SPECIALIST PT. Lufax Technology Indonesia
Handling All Channel incoming contact (Voice, email & Chat) from customer Maintain customer’s financial account and processing all customer’s request/inquiries and complaint
Handle complaint, provide appropriate solution and alternatives within limits and follow up to ensure solution
Keep records of customer interactions, process customer account and file documents
Frequently attend training to improve knowledge and performance level
Creates and maintain service reports
Klik link berikut:
Lowongan Kerja CUSTOMER SERVICE OPERATOR PT. Lufax Technology Indonesia
Responsible for operation management of Indonesia company to ensure the stable operation of company’s systems and business: manage and review local external service using status, set up and manage local info security rules; set up business operation key indicators management system after business launch, review operation indicators regularly and make analysis and optimization with pertinence External service management: manage and take charge of external services used for systems, review whether the service is under stable operation and coordinate with vendors for support, maintain and manage relations with vendors; responsible for regular contract renewal and service review. For new basic services, responsible for looking for and assessing local vendors. Info security management：Following Group/HQ’s requirements and Indonesian regulatory policy requirements, set up info security management rules in local city, review the process and push execution; meanwhile, responsible for local info security related review work. Operation analysis and management: Cooperate with HQ to set up local business operation and management system, define business operation related key indicators and conduct regular review. For indicators with problem, coordinate relevant departments to conduct review and analyze the reason and make optimization.
Klik link berikut:
Lowongan Kerja IT OPERATION SPECIALIST PT. Lufax Technology Indonesia
Handling All Channel incoming contact (Voice, email & Chat) from customer Maintain customer’s financial account and processing all customer’s request/inquiries and complaint
Handle complaint, provide appropriate solution and alternatives within limits and follow up to ensure solution
Keep records of customer interactions, process customer account and file documents
Frequently attend training to improve knowledge and performance level
Creates and maintain service reports
Klik link berikut:
Lowongan Kerja CUSTOMER SERVICE OPERATION PT. Lufax Technology Indonesia
Melakukan pencocokan data calon nasabah sesuai SOP perusahaan sebagai dasar persetujuan kredit
Mendokumentasikan data-data nasabah dan melakukan laporan
Menganalisa data nasabah terhadap kemungkinan pemalsuan data dan melakukan proses pelaporan secara berkala
Klik link berikut:
Lowongan Kerja CREDIT VERIFICATION OPERATOR PT. Lufax Technology Indonesia
Bertanggung jawab penuh atas pelaksanaan pameran
Menjelaskan informasi produk kepada tim marketing
Melaksanakan program MGM (Member Get Member)
Bertanggung jawab terhadap stock produk-produk marketing
Membuat SOP dan KPI untuk tim marketing outsource
Menjalin kerjasama dengan partner perusahaan
Bertanggung jawab atas vendor-vendor pameran
Klik link berikut:
Lowongan Kerja Strategic Partnership Operator PT. Lufax Technology Indonesia
